With more than 35 years of experience in record retrieval, law, insurance, customer service, and business, we know just what you need.
Haven Medicolegal Records Retrieval helps personal injury and malpractice attorneys get complete, organized, court-ready medical records — fast. From authorization through delivery, we handle the retrieval process so your team can spend its time on advocacy, not paperwork. Our records retrieval service built specifically for personal injury and malpractice law firms. We manage authorizations, provider follow-up, quality review, red flag analysis, and secure delivery of medical records and billing documentation, so attorneys always have what they need, when they need it.
We provide all this at a turnaround rate that reduces what was a 3-5 month process into less than 30 days. In fact, we average a 15 day turnaroud which is 87% faster than most firms. Our pricing is a simple flat rate for each record, which will cost your firm less than hiring a full time employee to do the same at a slower pace and with less oversight and typically little to no training or experience. Haven takes medical records retrieval off their plate — completely, compliantly, and fast — so your firm can focus on winning cases.
Our History
Haven Medicolegal Records Retrieval was founded in 2026 by Emily Williams, with a background as a legal assistant experienced in law, emergency/crisis services, training, onboarding, and insurance. She is currently completing a paralegal degree focused on PI and Malpractice, as well as re-licensing as an Insurance Adjuster. After seeing firsthand and hearing repeatedly from attorneys how much case time was lost to slow, backlogs, costly incomplete, duplicate orders, or mishandled records requests, she set out to build a records retrieval service designed specifically around the pace and pressure of personal injury and malpractice.
As a Records Division Manager prior to founding, the owner scaled up from 2 to 13 employees in less than 6 months with a 2 week comprehensive employee training period. Employees are all degreed professionals with related medical, database, and customer service experience. Within less than 6 months the team overcame a 10,000 record backlog with a .001% error rate. The prioritization, ordering, and management systems created to accomplish this are based on 911 Dispatch operations, a paramount example of efficiency and quality, service, and queue management.
Haven launched in Dallas, Texas and is prepared to expand nationwide. We built from the ground up around three priorities: speed, completeness, and airtight compliance. We are proud to bring that focus to every firm we work with — from solo practitioners to multi-attorney practices.
Our Team of
Professionals
Haven is built around a team of records retrieval specialists, each trained in HIPAA compliance, provider communications, and the specific documentation standards Personal Injury and Malpractice litigation demands. Our team includes:
- Retrieval Specialists — manage day-to-day requests, authorizations, and provider follow-up for your caseload
- Compliance & Authorization Review — verify every request meets HIPAA and state-specific disclosure requirements before it goes out the door.
- Client Success / Case Coordinators — your direct point of contact for status updates, rush requests, and questions.
- Records Organization & QA Team — final quality review before delivery and agency wide intensive quality assurance.
Emily Williams
Owner & CEO
Joshua Enriquez
Chief Operating Officer
Edelyn Catamora
Managment & Training Officer
Normallah Mamowalas
Quality Assurance Officer
Your New Records Clerk
Scaleable within 2 wks
Your New Records Clerk
Scaleable within 2 wks
Your New Records Clerk
Scaleable within 2 wks
Your New Records Clerk
Scaleable within 2 wks
